Leveraging Service Assurance Investments for CEM, Business, and Operational Insight

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Date: February 2014
Type: Featured Whitepaper
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Overview: An incisive speaker at a large telecom trade show recently said that if Alexander Graham Bell were presented with a modern smartphone he would not recognize it as the progeny of his creation. Whether or not this is accurate (Bell was brilliant and smartphones are intuitive by design), the point is profound: the telecommunications landscape has changed more dramatically in the past six years than in the preceding ninety years.

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